Refund policy
Widerrufsantrag einreichen
Füllen Sie das folgende Formular aus, um Ihren Widerrufsantrag einzureichen.
Antrag eingereicht
Wir haben Ihren Widerrufsantrag erhalten und melden uns innerhalb von 2–3 Werktagen bei Ihnen.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise the right to cancel, you must inform us (CINEMIQ.COM, Inh. SMJ HOLDING GMBH, Feithstr. 129, 58097 Hagen, Deutschland, Tel.: 015112784993, E-Mail: store@cinemiq.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
When purchasing digital products (Lightroom presets, LUTs and other digital goods in the form of software or files), the buyer automatically waives the right of withdrawal, as digital goods/downloads become the irrevocable property of the buyer after the download. In this case, revocation is only possible if the buyer has not yet downloaded the files.
Revocation
Consumers have a right of revocation according to the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can be attributed primarily neither to their commercial nor their independent professional activity:
A. Revocation instruction
Right of revocation
You have the right to revoke this contract within fourteen days without stating any reasons.
For contracts for the delivery of goods, the revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
For contracts for the delivery of data not on a physical data carrier, which are produced and provided in digital form (digital content), the revocation period is fourteen days from the date of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Sergiu Jurca, Feithstr. 129, 58097 Hagen, Germany, Tel.: 015112784993, E-Mail: contact@cinemiq.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
In the case of contracts for the delivery of goods, we may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this loss in value is due to a not necessary for testing the nature, characteristics and functioning of the goods handling them.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely in the case of contracts for the provision of digital content if we have begun to fulfill the contract after you have expressly consented to our beginning fulfillment of the contract before the end of the withdrawal period, you have confirmed to us that you are aware that you will lose your right of withdrawal upon giving your consent to begin fulfillment of the contract, and we have provided you with a confirmation of the contract in which the content of the contract, including the aforementioned above conditions for the premature expiration of the right of withdrawal, on a durable medium.
B. Revocation form
If you wish to revoke the contract, please fill out this form and send it back.
To
CINEMIQ
SMJ HOLDING GMBH
Feithstr. 129
58097 Hagen
Deutschland
58097 Hagen Germany
E-Mail: contact@cinemiq.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________Name of consumer(s)
________________________________________________________Address of consumer(s)
________________________________________________________Signature of consumer(s) (only if this form is notified on paper)
_________________________Date
(*) Delete as appropriate